Find Answers for Hosts’ Most Frequently Asked Questions
GENERAL INFORMATION
Who & What is Lifeogeny?
It is becoming increasingly challenging to connect to your customers. In an ever-changing ad-filled landscape, mobile domination is the only way to break through. Are you prepared to reach your consumer in this changing landscape?
At Lifeogeny, we believe that all businesses should have the ability to harness the power of information & community connectivity. Our goal is to put that power in your hands and help you reach your customer directly through the mobile media marketplace.
Our mobile application’s easy-to-use web interface enables you to push content, including events and experiences, to the mobile application. From there, your local customers are actively visiting the app, looking for ways to connect to experiences that inspire, inform, and entertain. With Lifeogeny, no custom app or mobile-optimized website is required to connect with your local customers, saving you time, money, and frustration!
Already offer great experiences? Lifeogeny is a perfect fit for you! However, if you do not currently offer experiences, we encourage you to think differently about how you use your space, your product, and your staff to create memorable experiences. By harnessing the ideology of the experience economy, you can build new relationships and strengthen existing relationships. As those relationships increase and experience seekers share your posts, there is an added benefit of increased exposure through social media.
Welcome to the Experience Economy!
What is a Host? What does that mean?
When you register for and set up your profile, you become a Lifeogeny Host. Your basic profile is displayed within the Host feed for the Lifeogeny users of the mobile application. Visit our resources page for more information.
Does it cost anything to use or join?
Basic access to the Host web-based interface is free while we are starting up. However, we encourage you to take advantage of the enhanced profile features that enable you to embed video as well as print ads into your experiences. These features will help you reach your customer with exciting content that informs and inspires.
How can I join the Lifeogeny Facebook Group?
As part of your basic profile, you will be given access to the Lifeogeny Hosts Facebook Group where local businesses like yours can share ideas, discuss best practices for experiences, and create community.
Where are your Terms of Use & Privacy Policy?
You can find our Terms of Use, Privacy Policy, and other related documents on our website. Links to the policies can be found in the Resource Center as well as the footer section of the site.
ONBOARDING & SETTING YOUR PROFILE
How long does it take to Sign Up?
Signing up for Lifeogeny is simple! As part of the initial onboarding, you will be taken step-by-step through the setup process of your basic profile. This usually takes about 5-to-10 minutes.
Am I required to enter any credit card information to sign up?
No! We try to make signup as frictionless as possible. All payment transactions take place as a point of sale transaction using Stripe. We do not store any of your credit card information nor do we ask you for it when you sign up.
What information am I required to enter to sign up?
You will be taken through a series of four onboarding screens where you will be asked basic information about your business or service. Below, you’ll find a screen-by-screen breakdown of what you can expect to enter:
- Welcome to Lifeogeny! Sign Up!: This screen will ask you for basic user information including your first and last name, your email, and the password you would like to use. Here you are also asked to agree to the terms of use, privacy policy, etc.
- Tell us a bit about yourself: This screen will ask you for the name of your business or service, as well as a short description. The information you enter from this point forward will begin the process of building your basic profile, which will be displayed within the mobile application.
- Give Us Some Contact Details: This screen will ask you for basic contact information including your business or service address and phone number.
- Almost Done...: This screen will ask you for a bit more information including your website address, the primary category representing your business, a longer description of your business, as well as an upload for a header image as well as your logo. Be sure to include Key Words in your description.
Can I still sign up if I don't have a website but do have a social media page?
Yes! Please enter the link to your social media page. However, we do recommend working to set up your own mobile responsive website where you can expand on content and connect with your customer on a deeper level. See the Lifeogeny resource center for further information.
I do not currently have a logo? Is it required?
No, you are not required to upload a logo.
What is a header image? How is it used?
Your header image is the primary image seen within the Host feed and is a very important way to grab users’ attention as they are scrolling through their Host feed. We have created a template to assist you in selecting, sizing, and positioning your image.
Is there a review process of my profile? How will I know when my account is published?
Yes, there is a review process performed of the content you enter. Our goal, however, is to not monitor content, but rather, to ensure that the content is reflective of the platform's purpose and that the header image is consistent with the quality needed to be visible and distinguishable.
As soon as your profile has been reviewed, it will be published in the application. The notification banner on your dashboard will disappear once this has occurred.
How do I change my Host Profile?
Once logged into your Host dashboard, navigate to the Profile menu option. By clicking on Profile, you will be able to preview your current profile. To edit, simply click the Edit Profile button. If you make changes, be sure to click Save to submit your changes. Your changes will not go back through review or lock your account.
What is the “Happening Now’” Feature? How do I access this?
As part of your basic profile, you are able to reach our users with a current "Happening Now" message. While you do not set this up as a part of the onboarding process, we recommend that you use this feature to keep users informed. You will find this feature on your dashboard.
CREATING & EDITING EXPERIENCES
How do I add an experience?
Adding an experience is simple! You can simply click the Create Experience menu option to create a new experience. Once you have completed the form, you can save it as a draft or save and submit. If you opt to save the experience as a draft, the experience is added to your calendar of experiences where you can easily access to further edit and subsequently submit. If you opt to submit, the experience is sent to Lifeogeny admin where it is reviewed and published to the mobile application. For a step-by-step walkthrough of each field on the Create Experience, read our guide.
How can I view all of my experiences?
You can view all of your upcoming experiences directly on your Dashboard. However, you can also view and access a list of upcoming and past experiences using the Calendar menu option.
How will I know that my experience has been approved and what has been published to the app?
It is very easy to track the status of your experiences. By accessing your Calendar, you will be able to see if an experience has been approved and published, or submitted. Successful approval and submission are indicated by a green checkmark. If it is pending, you will note a yellow x.
Can I duplicate an experience that repeats and simply change the date or make other minor edits?
Yes! We have made it very simple to take an experience that you have previously entered and duplicate that experience to make re-entry simple and efficient.
From the Calendar menu option, where you will see a comprehensive list of all of your Upcoming and Past experiences, find the experience you wish to duplicate. Select the view option. You will be directed to a summary screen where you are given the option to Duplicate Event. Once you select a duplicate event, the experience entry form will be displayed with all of the fields completed. At this point, it is easy to modify the content and resubmit.
Can I edit an experience once it has been submitted? How?
Yes, you can edit an experience once it has been submitted. This is easily done by finding the experience using your Calendar. Select View and then Edit. From here you can Save and Submit.
However, please note that modifications should be carefully considered as anyone who has already RSVP'd may not see that the information has been modified. The only suggested modification would be to the image or images you selected as strategically changing an image may improve interest.
What does the RSVP mean and how can I view who has RSVP'd?
RSVP, in essence, represents the user’s acceptance of your invite to the experience you are offering. While it does not guarantee they will come, this RSVP represents a very valuable connection that you have just formed with this customer or potential customer. You are able to view everyone who has RSVP'd using the Download feature for each experience found in your Calendar view. The download feature, once selected, will download a pdf list of each person who has RSVPs with their email address so that you can reach out and make a more personal connection.
What happens if I need to cancel an experience?
Once you submit an experience and it is published, that experience cannot be deleted or cancelled thru the platform. We recommend that you modify the description of the experience to include CANCELLED. We also recommend that you use the download feature to obtain the list of people who have RSVP'd and reach out to them specifically. This will enable you to make a personal connection and provide you an opportunity to build relationships despite having had to cancel your experience.
If the experience is a ticketed event, any cancelations and refunds would be handled by that third party or system, as payment is not accepted through the Lifeogeny app, but rather through the provider whose link you inserted into the payment section of your event.
What are the experience categories & how do I use them?
The categories are a very important feature of the Lifeogeny platform….they matter! Categories are divided into two levels: primary and secondary. These categories are what are used by the Lifeogeny user to filter what they see in their upcoming experiences feed. As a result, deciding what categories you wish to select when setting up your experience could impact who sees it.
We want the Lifeogeny user experience to be personal. As a result, we created an extensive list of primary and secondary categories to enable that level of personalization. Learn more about Lifeogeny’s Categories guide.
How do I increase visibility through Search Function within the application?
The search function within the Lifeogeny application allows users to search based on categories and keywords. As a result, keywords are an important consideration when generating your content; specifically naming conventions and descriptions. The thought process around this is very similar to Search Engine Optimization for the web. We recommend that you refer to our Lifeogeny Search Optimization guide.
How was my experience or Host card upgraded to featured within the application?
Currently, Lifeogeny admin selects which experiences and hosts are featured within the mobile application. If you are interested in being featured, please contact us at:
I set up an experience twice, how do I correct it?
Similar to canceling an experience, once an experience has been submitted it cannot be deleted. We recommend that you modify the description of the duplicated experience with the word CANCELLED. Additionally, we recommend that you download the list of RSVPs and respond to anyone who has RSVP'd to the experience.
PROFILE ENHANCEMENT
What does it mean to enhance my profile?
Enhancing your profile is a great way to reach users with additional content including video and print style ads.
The importance of video has definitely grown on every platform and channel. Adding video to your events increases your engagement and boosts ROI. Additionally, we want to provide an opportunity to upload more traditional print-style ads to reach users with more information.
How do I enhance my profile?
Enhancing your profile is simple! You can access this feature directly from your dashboard or using the Enhance Profile menu option. Once you are taken to the enhance-profile screen, you will be able to enter your video link and upload your print style ad.
Is there a preferred video source?
We support Youtube and Vimeo video content. By using these two sources, you will be able to ensure seamless functioning of the video content within the mobile application. Please note that we cannot host video content directly through the app — it will need to be hosted on Vimeo or Youtube.
Are there different time frames and pricing structures?
Lifeogeny offers four plans and pricing options that give you the flexibility to choose a price and timeframe that works for your budget.
Can I change my video or print style ad once I have paid for the enhancement?
Yes! You are able to change the content anytime during the paid period.
How is my payment for my enhancement profile processed? Does Lifeogeny store my credit card information?
Lifeogeny uses Stripe to handle and process all payments. You will be required to enter your payment information each time you wish to make a purchase. This is because we do not store any of your sensitive information. Please visit Stripe’s website to learn more about the security of their payment system.
ACCOUNT ACCESS, SETUP, & CHANGES
Having trouble logging into your web-based admin site?
Our goal is to create simple and easy access to the admin site. Therefore, please notify us at feedback@lifeogeny.com if any issues happen more than once so that we may review the issue more closely.
Need to reset your password?
Click Forgot your password? on the sign-in page. Enter the email address associated with your Lifeogeny account and click Submit. Make sure to wait a few minutes for the email with the reset password link to arrive. Requesting a reset link multiple times in a row will cause further delays.
If you did not receive your reset email, check your Spam folder. Consider adding communications@lifeogeny.com to your address book so communications from Lifeogeny aren’t marked as spam.
Missing emails from Lifeogeny?
First, check your email spam folder. If our emails are ending up there, add us to your address book or safe sender list so our emails get to your inbox. If emails are not in your spam folder, contact us at help@lifeogeny.com.
How do I update the email address on my account?
You can update your email and password in your user profile. Your user profile can be accessed through the User symbol located in the top-right corner of your menu bar.
How do I close my account?
You can deactivate your account using the Deactivate function in your user profile.
How do I contact Lifeogeny Customer Support?
Send an email to help@lifeogeny.com. Please allow 24 hours for a response. If you wish to receive a call, please include your phone number and the best time to reach you in the body of your email.
CONTENT & COPYRIGHT INFRINGEMENT
What should I be aware of when curating content for Lifeogeny?
As a host, you should ensure that you have legal ownership of the content you use within the platform. For more information refer to the Lifeogeny Terms of Service.
What happens if an objection is presented to Lifeogeny regarding Copyright infringement?
See our Copyright Infringement Policy.